Help and support
A question, a problem, an idea? Write to us, we answer ourselves.
Write to us
One contact for everything: a problem, a question, a request about your data.
To help us answer you
- Your phone model, and whether it is an iPhone or an Android phone
- The app version (Settings screen)
- What you were doing and what happened
Frequently asked questions
Do I need an account to use Brême?
No. Brême stays usable without an account: your cards, vouchers, logos and photos stay on your phone, even with no signal. Backup, syncing between devices and sharing with your household need an up-to-date Breizhzion account, and are turned on from the settings.
How do I delete my data?
Without an account, deleting the app erases everything it holds. With an account, open Settings then "Delete my account". If you are the last member of the household, its cards are deleted from the server; the cards on this phone stay. Details are in the privacy policy.
The scan does not start, or the till rejects the code.
Check that Brême is allowed to use the camera (your phone's settings, Brême section), or type the code by hand. If the till's reader rejects the redrawn code, show the photo of the original code instead, kept with the card.